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Data Protection & Confidentiality

Privacy Policy

Learn how Highline Himalayas protects your identity, booking data, permit documents, and payment information with enterprise-grade privacy safeguards.

Last Updated: September 15, 2026

256-Bit Data Security

All personal information and booking documents are encrypted with enterprise-grade SSL.

Zero Spam Promise

We never sell, rent, or trade your contact information with third-party telemarketers.

Secure Permit Filing

Government IDs for Ladakh & Spiti Inner Line Permits (ILP) are deleted post-verification.

Encrypted Payments

Instant UPI & bank transactions handled directly via RBI-authorized payment gateways.

OverviewData CollectedHow We UseData SharingPayment SecurityCookiesYour RightsContact Desk

1. Overview & Scope

Core Policy

At Highline Himalayas, we respect your privacy and are committed to safeguarding the personal information you share with us while planning your mountain holidays across Himachal Pradesh, Spiti Valley, Ladakh & Zanskar, Kashmir, Kerala, and other Indian circuits.

This Privacy Policy explains what data we collect, why we collect it, how it is secured, and under what specific circumstances it is shared with on-ground hospitality and transport partners.

Our Commitment: We only collect data essential for confirming your hotel reservations, assigning private tourist vehicles, obtaining statutory mountain defense/green permits, and ensuring your safety during high-altitude travel.

2. Information We Collect

Transparency

Depending on your interaction with our website, booking forms, or travel coordinators, we may collect the following categories of information:

A. Personal & Contact Details:

Your full name, mobile/WhatsApp number, email address, city of residence, preferred travel dates, and number of travelers (adults/children).

B. Government Identity Documents (For Mountain Permits & Hotel KYC):

Aadhaar Card, Passport, or Voter ID copies required exclusively for processing Inner Line Permits (ILP) in Ladakh (Pangong Tso, Nubra Valley, Hanle), Spiti Valley restricted zones, Rohtang Pass Green clearances, and hotel check-in registers as mandated by the Ministry of Tourism.

C. Travel Preferences & Medical Disclosures:

Special meal requests (Jain, vegetarian, gluten-free), room configurations (twin/double), and voluntary high-altitude health disclosures (e.g., asthma, acute mountain sickness history) to arrange portable oxygen support.

3. How We Use Your Information

We process your data strictly for legitimate operational and booking purposes:

  • Itinerary Preparation & Quotes: Calculating precise cab kilometer allowances, hotel room availability, and seasonal discount pricing.
  • Booking Execution: Confirming reservations with partner boutique resorts, heritage stays, and licensed tourist cab operators.
  • Statutory Permit Filing: Submitting traveler lists to the Ladakh Autonomous Hill Development Council (LAHDC) and District Magistrates for border transit.
  • On-Ground Emergency Safety: Coordinating breakdown backup or medical evacuations with local emergency teams during mountain road blockages.

4. Information Sharing & Third Parties

No Third-Party Ads

We never sell, rent, or trade your personal details to advertisers, telemarketing agencies, or commercial data brokers.

Your details are shared solely on a strict need-to-know basis with:

  • • Booked Accommodations: Guest names and contact details for check-in registration.
  • • Assigned Chauffeurs / Transport Coordinators: Passenger name and pickup mobile number for airport/station coordination.
  • • District Administration & Police Checkposts: Official traveler lists for border permit clearance in Nubra, Pangong, and Spiti.

5. Payment Security & Financial Data

Encrypted

Highline Himalayas strictly adheres to Indian financial security standards for all booking token and balance transactions:

Zero Payment Credential Storage

We do not store your Credit Card numbers, Debit Card PINs, CVV codes, or NetBanking passwords on any of our servers. Payments are processed through secure 256-bit SSL encrypted channels via official UPI handles and RBI-regulated payment gateways.

6. Cookies & Web Tracking

Our website uses minimal, functional cookies to optimize page load speeds, remember user preferences, and analyze aggregate traffic patterns via Google Analytics.

You can modify your browser settings to decline cookies at any time; however, certain interactive booking features and itinerary filters may function with reduced speed.

7. Data Retention & Traveler Rights

We retain booking records and invoice copies as required under Indian taxation and tourism regulatory statutes. Identity document soft copies submitted for permits are purged from our active processing systems 30 days following the completion of your tour.

Your Privacy Rights:

You have the right to inspect, update, or request the deletion of your personal records from our promotional broadcast lists at any time by emailing us at info@highlinehimalayas.com.

8. Grievance Officer & Contact Information

Support

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may reach our appointed Grievance Officer:

Grievance Redressal Desk — Highline Himalayas

Vekta Niwas Raighat Colony Teh Theog Shimla (H.P) 171201

+91 89884 49735

info@highlinehimalayas.com

Highline Himalayas Privacy & Trust Assurance

We are registered with the Department of Tourism, Himachal Pradesh, maintaining strict compliance with the Digital Personal Data Protection (DPDP) Act of India.

Vekta Niwas Raighat Colony Teh Theog Shimla (H.P) 171201100% Encrypted & Secure
Contact Privacy Desk

Privacy Inquiries?

Reach out to our data privacy coordinator for permit verification questions or account deletion.

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