Highline himalayas

1. Acceptance of Terms & Overview

Core Agreement

Welcome to Highline Himalayas. These Terms and Conditions (“Terms”) govern your use of our travel portal, booking services, and holiday packages covering Himachal Pradesh, Spiti Valley, Ladakh & Zanskar, Kashmir, Kerala, and allied Himalayan circuits.

By confirming an itinerary, making a token payment, or availing our cab and hotel services, you acknowledge and agree to be legally bound by these terms on behalf of all travelers in your group.

Mountain Travel Note: Highline Himalayas operates in high-altitude passes (Khardung La, Kunzum La, Rohtang) and rugged Himalayan valleys. Please review the altitude safety and force majeure clauses carefully.

2. Booking Process & Confirmation

Protocol

Reservations and vehicle bookings require official confirmation via email or registered WhatsApp booking voucher from Highline Himalayas.

Token Deposit: 20% to 25% advance token amount is required to lock selected hotel rooms, private cabs, and expedition slots.
Balance Payment: 50% prior to departure, and the final balance upon arrival at the destination after meeting your trip coordinator.
Peak Season: For Christmas/New Year and May–June rushes, 100% advance may be mandated by mountain resort partners.

3. Pricing, Inclusions & Exclusions

Every quotation details explicit inclusions and exclusions tailored to your chosen package:

Standard Inclusions

• Stays on twin/triple sharing as booked.
• MAP Meals (Breakfast & Dinner) unless specified.
• Dedicated cab (Innova, Sedan, Tempo, or Thar).
• Fuel, toll tax, road tax, driver allowance & parking.
• Inner Line Permits (ILP) assistance for Ladakh & Spiti.

Standard Exclusions

• Airfare or train tickets unless specifically invoiced.
• Personal adventure activities (paragliding, rafting, skiing).
• Monument entry, camera tickets & Rohtang Green fee.
• Personal expenses: laundry, alcoholic drinks, extra heaters.
• Expenses arising from roadblocks, flight delays, or weather.

4. Cancellation, Rescheduling & Refund Policy

Important

We recognize that mountain travel plans can be disrupted by unpredictable weather or family emergencies. Our tiered cancellation policy balances fairness with commitments made to local mountain partners:

30+ days prior to tripFee: 10% of total

Return:90% Refund / 100% Credit Note

15 – 29 days priorFee: 25% of total

Return:75% Refund / 80% Credit Note

7 – 14 days priorFee: 50% of total

Return:50% Refund

Less than 7 days / No-ShowFee: 100% of total

Return:No Refund Applicable

Notice Period	Cancellation Charges	Refund / Credit Note
30+ days prior to departure	10% of total package	90% Refund or 100% Credit Note
15 – 29 days prior to departure	25% of total package	75% Refund or 80% Credit Note
7 – 14 days prior to departure	50% of total package	50% Refund
Less than 7 days or No-Show	100% of package cost	No Refund Applicable

*Refunds are processed back to the original source within 7 to 10 working days. Credit notes remain valid for 12 months for any Highline Himalayas package.

5. High Altitude Advisory & Health Fitness

Health

Circuits in Leh-Ladakh (3,500m+), Spiti Valley (3,800m+), and high passes (Khardung La, Rohtang Pass) feature thin air and lower oxygen levels.

Mandatory Acclimatization: For Leh and upper Spiti, the first 24 to 48 hours must be dedicated to complete rest without strenuous activity.
Medical Clearance: Guests with pre-existing cardiac, asthma, or respiratory conditions must consult a certified doctor before booking high-altitude circuits.
Emergency Oxygen: Portable oxygen support is available in our high-pass expedition cabs and camp bases.

6. Force Majeure & Weather Delays

Safety

In high-mountain terrain, unforeseen occurrences such as unseasonal snow, landslides, bridge damage, or road closures may necessitate immediate changes to route plans.

Operating Protocol:

Highline Himalayas reserves the right to reroute or substitute itineraries to guarantee guest safety. We assist with alternative stays and transport; additional hotel or cab expenses incurred due to extended delays or route diversions remain the responsibility of the traveler.

7. Permits, Identity & Government Regulations

Travelers must carry valid government-issued photo identification (Aadhaar Card, Passport, Voter ID, or Driving License) throughout the journey.

• Inner Line Permits: Managed by our ground team. Clear ID copies must be provided at least 5 days prior to arrival.
• Foreign Nationals: Must hold a valid Indian Visa or OCI card. Restricted Area Permits (PAP/RAP) may apply for border areas like Hanle or Turtuk.

8. Transport, Cab & Bike Rental Terms

Our mountain fleet consists of licensed commercial vehicles driven by experienced Himalayan chauffeurs.

• Point-to-Point Itinerary: Vehicles operate as per the agreed day plan. Night pass driving after 7:00 PM is restricted for passenger safety.
• Bike Rentals: Security deposits (₹5,000 to ₹10,000) and valid two-wheeler gear driving licenses are mandatory for bike expeditions.

9. Hotels, Homestays & Camps

Standard check-in time is 12:00 PM – 2:00 PM, and check-out is 10:00 AM – 11:00 AM across mountain stays.

In remote regions (Kaza, Chandratal, Hunder, Pangong), running hot water and electricity may operate on generator/solar schedules due to terrain constraints.

10. Governing Law & Dispute Jurisdiction

These Terms & Conditions and any dispute arising from our travel services shall be governed exclusively by the laws of India.

Any legal proceedings shall be subject to the exclusive jurisdiction of the competent courts in Manali / Kullu, Himachal Pradesh, India.